{"id":1671,"date":"2019-09-02T09:56:38","date_gmt":"2019-09-01T23:56:38","guid":{"rendered":"https:\/\/testblogs.griffith.edu.au\/gci-insights\/?p=1671"},"modified":"2019-11-11T13:25:23","modified_gmt":"2019-11-11T03:25:23","slug":"is-dissatisfaction-with-police-inevitable","status":"publish","type":"post","link":"https:\/\/testblogs.griffith.edu.au\/gci-insights\/2019\/09\/02\/is-dissatisfaction-with-police-inevitable\/","title":{"rendered":"Is dissatisfaction with police inevitable?"},"content":{"rendered":"\n

By Elise Sargeant<\/a>, Kristina Murphy<\/a> and Natasha S. Madon<\/a><\/p>\n\n\n\n

This brief is based on the following paper: <\/p>\n\n\n\n

Sargeant, E., Murphy, K., & Madon, N. S. (2018). Is dissatisfaction with police inevitable? Testing an integrated model of motivational postures and procedural justice in police-citizen contacts<\/a>. Police Practice and Research<\/em>,19<\/em>(2), 125-137.<\/p>\n\n\n\n

What problem is your research designed to\naddress?<\/strong><\/h3>\n\n\n\n

Points of contact\nbetween police and the public are important opportunities for police to improve\npolice-citizen relationships (Murphy, 2009; Tyler & Folger, 1980). Police\nare often advised that they can improve the way citizens perceive them by using\nprocedural justice in these police-citizen encounters. That is, when police are\nfair in their treatment of citizens, and in their decision-making processes\n(Reisig, Bratton & Gertz, 2007), citizens are more likely to leave the\ninteraction feeling satisfied with that police encounter. However, police-citizen\nencounters are clearly a two-way street. What happens when a citizen approaches\na police-citizen interaction with hostility? Can police foster satisfaction and\npositive attitudes in all circumstances?<\/p>\n\n\n\n

Why is your research significant?<\/strong><\/h3>\n\n\n\n

In\nmost research on police-citizen interactions, researchers typically consider\nonly what police can bring to the table. In this study we examine what can\nhappen when a citizen approaches a police encounter with a resistant or\ndisengaged attitude. <\/p>\n\n\n\n

How did you conduct your research?<\/strong><\/h3>\n\n\n\n

Our\nstudy draws on a national, longitudinal survey of Australians, collected\nbetween 2007 and 2009 (Murphy, Murphy, & Mearns, 2010a, 2010b). A total of\n1190 survey participants completed the survey across the two waves of data\ncollection and 440 of these respondents had at least one contact with police in\nthe preceding 12-month period. We examined the level of resistance and\ndisengagement that citizens brought into police-citizen encounters, as well as\ntheir perceptions of procedural justice and satisfaction with the encounter.<\/p>\n\n\n\n

What are your major findings?<\/strong><\/strong><\/h3>\n\n\n\n

We find that when\ncitizens enter police-citizen interactions with defiant attitudes toward the\npolice that they are less likely to believe police are procedurally just and\nless likely to be satisfied with the police-citizen encounter. <\/strong><\/p>\n\n\n\n

What does your research mean for policy and practice?<\/strong><\/h3>\n\n\n\n

Police are often\nadvised that they should use procedural justice in police-citizen encounters\nand that this can help to increase citizen satisfaction with police. This is\ncertainly important. However, we find that when members of the public approach\npolice with a defiant attitude they are less likely to \u2018receive the\nprocedural-justice message\u2019, and are less likely to be satisfied with the police-citizen\nencounter. These findings highlight the difficulties faced by the police when\nencountering public defiance.<\/strong><\/p>\n\n\n\n

References<\/strong><\/h4>\n\n\n\n

Murphy,\nK. (2009). Public satisfaction with police: The importance of procedural\njustice and police performance in police-citizen encounters. The Australian and New Zealand Journal of\nCriminology, 42<\/em>(2), 159\u2013178.<\/p>\n\n\n\n

Murphy,\nK., Murphy, B., & Mearns, M. (2010a). The\n2007 public safety and security in Australia survey: Survey methodology and\npreliminary findings<\/em> (Alfred Deakin Research Institute Working Paper No.\n16). Geelong: Deakin University.<\/p>\n\n\n\n

Murphy,\nK., Murphy, B., & Mearns, M. (2010b). The\n2009 crime, safety and policing in Australia survey: Survey methodology and\npreliminary findings<\/em> (Alfred Deakin Research Institute Working Paper No.\n17). Geelong: Deakin University.<\/p>\n\n\n\n

Reisig,\nM. D., Bratton, J., & Gertz, M. (2007). The construct validity and\nrefinement of process-based policing measures. Criminal Justice and Behavior, 34<\/em>(8), 1005\u20131028<\/p>\n\n\n\n

Tyler,\nT. R., & Folger, R. (1980). Distributional and procedural aspects of\nsatisfaction with citizen-police encounters. Basic and Applied Social Psychology, 1<\/em>(4), 281\u2013292.<\/p>\n","protected":false},"excerpt":{"rendered":"

By Elise Sargeant, Kristina Murphy and Natasha S. Madon This brief is based on the following paper: Sargeant, E., Murphy, K., & Madon, N. S. (2018). Is dissatisfaction with police inevitable? Testing an integrated model of motivational postures and procedural justice in police-citizen contacts. Police Practice and Research,19(2), 125-137. What problem is your research designedContinue reading “Is dissatisfaction with police inevitable?”<\/span><\/a><\/p>\n","protected":false},"author":74,"featured_media":1674,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":""},"categories":[4,49,35],"tags":[24,62,13],"class_list":["post-1671","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-briefs","category-policing","category-procedural-justice","tag-community-policing","tag-police","tag-policing"],"acf":[],"modified_by":"Keiran Hardy","jetpack_featured_media_url":"https:\/\/testblogs.griffith.edu.au\/gci-insights\/wp-content\/uploads\/sites\/29\/2019\/09\/shutterstock_1110867047.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paNLK1-qX","jetpack-related-posts":[{"id":1465,"url":"https:\/\/testblogs.griffith.edu.au\/gci-insights\/2019\/08\/30\/the-sydney-immigrant-survey-final-technical-report-2\/","url_meta":{"origin":1671,"position":0},"title":"The Sydney Immigrant Survey: Final Technical Report","author":"Keiran Hardy","date":"August 30, 2019","format":false,"excerpt":"By Kristina Murphy, Adrian Cherney, Elise Sargeant, Ben Bradford & Harley Williamson Summary This technical report presents the methodology and data from the Sydney Immigrant Survey; a survey administered in 2018 and 2019 in Sydney, Australia. 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A copy of the technical report, which formed the basis for this presentation,\u2026","rel":"","context":"In "events"","block_context":{"text":"events","link":"https:\/\/testblogs.griffith.edu.au\/gci-insights\/category\/events\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/testblogs.griffith.edu.au\/gci-insights\/wp-content\/uploads\/sites\/29\/2020\/09\/virus-4937553_1920.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/testblogs.griffith.edu.au\/gci-insights\/wp-content\/uploads\/sites\/29\/2020\/09\/virus-4937553_1920.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/testblogs.griffith.edu.au\/gci-insights\/wp-content\/uploads\/sites\/29\/2020\/09\/virus-4937553_1920.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/testblogs.griffith.edu.au\/gci-insights\/wp-content\/uploads\/sites\/29\/2020\/09\/virus-4937553_1920.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/testblogs.griffith.edu.au\/gci-insights\/wp-content\/uploads\/sites\/29\/2020\/09\/virus-4937553_1920.jpg?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/testblogs.griffith.edu.au\/gci-insights\/wp-content\/uploads\/sites\/29\/2020\/09\/virus-4937553_1920.jpg?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":1355,"url":"https:\/\/testblogs.griffith.edu.au\/gci-insights\/2019\/08\/30\/exploring-the-impact-of-retirement-on-police-officers-wellbeing\/","url_meta":{"origin":1671,"position":5},"title":"Exploring the impact of retirement on police officers’ wellbeing","author":"Keiran Hardy","date":"August 30, 2019","format":false,"excerpt":"By Lyndel Bates, Elise Sargeant and Christine Carney* This brief is based on the following paper published by the authors: Carney, C., Bates, L. & Sargeant, E. 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