{"id":15197,"date":"2021-12-13T10:00:01","date_gmt":"2021-12-13T00:00:01","guid":{"rendered":"https:\/\/testblogs.griffith.edu.au\/library\/?p=15197"},"modified":"2021-12-13T09:35:25","modified_gmt":"2021-12-12T23:35:25","slug":"upcoming-changes-to-library-chat","status":"publish","type":"post","link":"https:\/\/testblogs.griffith.edu.au\/library\/2021\/12\/13\/upcoming-changes-to-library-chat\/","title":{"rendered":"Upcoming changes to Library chat"},"content":{"rendered":"<p><span data-contrast=\"auto\">This week you may notice\u00a0some changes\u00a0to\u00a0<\/span>Library chat.<\/p>\n<p><span data-contrast=\"auto\">To continue to provide you with easy access to live chats with our friendly and knowledgeable Library team\u00a0we are\u00a0introducing an authentication feature.\u00a0\u00a0This means that after\u00a0initiating the chat,\u00a0you will be directed to\u00a0a\u00a0new page<\/span><span data-contrast=\"auto\">\u00a0where you\u00a0can\u00a0select whether you are\u00a0a\u00a0Griffith<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">tudent<\/span><span data-contrast=\"auto\">\/<\/span><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">taff\u00a0or\u00a0part of\u00a0our\u00a0Community.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<figure id=\"attachment_15201\" aria-describedby=\"caption-attachment-15201\" style=\"width: 300px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-15201\" src=\"https:\/\/testblogs.griffith.edu.au\/library\/wp-content\/uploads\/sites\/36\/2021\/12\/20211213_Library-chat-changes-updated-landing-page-1-300x239.png\" alt=\"A screenshot of the Griffith University Library Chat landing page. It says \u2018Chat with a member of our support team\u2019 with the option to select Students\/Staff or Community. Under this it has a link to Library opening hours and Library contact details. \" width=\"300\" height=\"239\" \/><figcaption id=\"caption-attachment-15201\" class=\"wp-caption-text\">New Library chat landing page.<\/figcaption><\/figure>\n<p><span data-contrast=\"auto\">If\u00a0you are a student or\u00a0staff member\u00a0you will either\u00a0enter directly into<\/span><span data-contrast=\"auto\">\u00a0<\/span>Library chat<span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">or\u00a0prompted to<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">sign\u00a0in through\u00a0Griffith Single Sign-On if you have not yet logged into systems.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If you are logging in as a\u00a0part of our\u00a0Community\u00a0you will need to complete a simple registration form before being redirected to\u00a0live\u00a0<\/span>Library chat<span data-contrast=\"auto\">.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">These changes will help you get the best support from our Library team.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<figure id=\"attachment_15202\" aria-describedby=\"caption-attachment-15202\" style=\"width: 257px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-15202\" src=\"https:\/\/testblogs.griffith.edu.au\/library\/wp-content\/uploads\/sites\/36\/2021\/12\/20211213_Library-chat-changes-registration-page-1-257x300.png\" alt=\"A screenshot of Griffith University Library Services Live Help registration page. There are fields to fill out for subject, first name, last name and email address.\u00a0\" width=\"257\" height=\"300\" \/><figcaption id=\"caption-attachment-15202\" class=\"wp-caption-text\">New Library chat registration page.<\/figcaption><\/figure>\n<p><span data-contrast=\"auto\">If you would like more Library help please\u00a0<\/span><a href=\"https:\/\/www.griffith.edu.au\/library\/contact\"><span data-contrast=\"none\">contact the\u00a0Library<\/span><\/a><span data-contrast=\"auto\">.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This week you may notice\u00a0some changes\u00a0to\u00a0Library chat. To continue to provide you with easy access to live chats with our friendly and knowledgeable Library team\u00a0we are\u00a0introducing an authentication feature.\u00a0\u00a0This means that after\u00a0initiating the chat,\u00a0you will be directed to\u00a0a\u00a0new page\u00a0where you\u00a0can\u00a0select whether you are\u00a0a\u00a0Griffith\u00a0Student\/Staff\u00a0or\u00a0part of\u00a0our\u00a0Community.\u00a0\u00a0 If\u00a0you are a student or\u00a0staff member\u00a0you will either\u00a0enter directly into\u00a0Library chat\u00a0or\u00a0prompted<a href=\"https:\/\/testblogs.griffith.edu.au\/library\/2021\/12\/13\/upcoming-changes-to-library-chat\/\">Continue reading <span class=\"sr-only\">&#8220;Upcoming changes to Library chat&#8221;<\/span><\/a><\/p>\n","protected":false},"author":152,"featured_media":15200,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":""},"categories":[4,5,3],"tags":[162],"class_list":["post-15197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academics","category-researchers","category-students","tag-general"],"acf":[],"modified_by":"Em Priddy","jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/testblogs.griffith.edu.au\/library\/wp-content\/uploads\/sites\/36\/2021\/12\/The-Library-here-to-help-logo-_-Transparent-min-e1646098950381.png","_links":{"self":[{"href":"https:\/\/testblogs.griffith.edu.au\/library\/wp-json\/wp\/v2\/posts\/15197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/testblogs.griffith.edu.au\/library\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testblogs.griffith.edu.au\/library\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testblogs.griffith.edu.au\/library\/wp-json\/wp\/v2\/users\/152"}],"replies":[{"embeddable":true,"href":"https:\/\/testblogs.griffith.edu.au\/library\/wp-json\/wp\/v2\/comments?post=15197"}],"version-history":[{"count":0,"href":"https:\/\/testblogs.griffith.edu.au\/library\/wp-json\/wp\/v2\/posts\/15197\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testblogs.griffith.edu.au\/library\/wp-json\/wp\/v2\/media\/15200"}],"wp:attachment":[{"href":"https:\/\/testblogs.griffith.edu.au\/library\/wp-json\/wp\/v2\/media?parent=15197"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testblogs.griffith.edu.au\/library\/wp-json\/wp\/v2\/categories?post=15197"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testblogs.griffith.edu.au\/library\/wp-json\/wp\/v2\/tags?post=15197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}